Refund Policy

At GIM, we're committed to delivering quality LED lighting products. Every item is hand-checked by our QC team before shipment. If your order arrives damaged or contains an error, contact us immediately at service@gimled.com and we'll resolve it promptly.

Full Refund

You qualify for a full refund if:

  • We sent the wrong product
  • You received a damaged or defective product

Return the item within 7 days in original condition and packaging.

Partial Refund

You may qualify for a partial refund if:

  • The product doesn't match the description (apply within 7 days)
  • The product has minor quality issues or defects
  • The product has warranty-covered defects not caused by misuse

Return Shipping Costs

We refund return shipping for wrong deliveries or quality issues covered under warranty. Contact us before returning your order for return instructions.

Refund Processing Times

  • PayPal: up to 48 hours
  • Store credit: up to 48 hours
  • Credit card: 7–14 business days

Missing or Delayed Refunds

If you haven't received your refund:

  • Check your PayPal or bank account
  • Contact your credit card company or bank—processing may take time
  • If still unresolved, email us at service@gimled.com